Frequently Asked Questions

FAQs

Product FAQs

Are adjustable dumbbells easy to use?

Yes. Our adjustable dumbbells are designed for quick weight changes, allowing you to move between exercises without needing multiple pairs of dumbbells.

What are the weight increments?

Weight increments vary by product. The available increments are shown in each product title and product description.

Can I use my products outdoors?

Our equipment is intended for indoor use and dry conditions unless stated otherwise in the product description.

Most products are made from steel and should not be exposed to moisture. Storing equipment outdoors, in sheds, garages or humid spaces may lead to rust. If using equipment in a garage or similar space, we recommend keeping the area dry and using a dehumidifier where needed.

Do your products require assembly?

Some products may require assembly, especially larger equipment such as racks, benches, stands and gym machines. Assembly requirements vary by product and will usually be shown on the product page.

Are product manuals or instructions included?

Where assembly is required, instructions are usually included with the product. If you need help with setup, please contact us and we will do our best to assist.

Do you offer equipment suitable for home gyms and garage gyms?

Yes. Many of our products are designed for home gyms, garage gyms and compact training spaces, including adjustable dumbbells, benches, racks, flooring and storage solutions.

Can you make a power rack to fit my ceiling height?

Yes. The Multi-Functional Power Rack comes in 183cm to 233cm, in 10cm steps, and the Spartan Pro in 205cm, 215cm, 225cm or 235cm. Use our rack height calculator to check which height fits your room, or contact us to discuss your space.

What makes your adjustable dumbbells different?

Our 1kg increment adjustable dumbbells use our own patented design (Patent No. GB2701460). Turn the dial to change weight in 1kg steps, so you can progress in smaller, steadier jumps than most adjustable dumbbells allow.

What warranty do your products come with?

All our products come with a 12-month warranty. Our power racks carry a 5-year frame warranty, with 12 months on cables, pulleys and attachments. If something goes wrong, contact us and we'll sort it out.

Questions about a specific product?

Choose a product to see the questions we are asked most about it.

Orders & Shipping

When will my order be dispatched?

Orders placed before 1pm are usually dispatched the same day.

Delivery

Delivery is free to all UK addresses, including Northern Ireland, the Highlands and the islands. Some remote postcodes can take longer.

What couriers will be used to deliver my order?

We use trusted couriers including DHL, DPD, Parcelforce, UPS and FedEx. Larger items and pallets travel with our own logistics partner.

How long will my delivery take?

Orders placed by 1pm on working days are dispatched the same day, and most UK mainland orders arrive the next working day. Delivery is free to all UK addresses; some remote postcodes, including parts of the Highlands, the islands and Northern Ireland, can take longer. Made-to-order racks and pre-order items ship on the dates shown on their product pages.

How can I track my order?

You will receive tracking information by email once your order has been dispatched.

Will I receive all my items at once?

If your order contains multiple items, they will usually arrive together. However, larger or heavier products may be shipped in multiple boxes and can sometimes arrive separately.

Please check your tracking information first. If remaining items have not arrived within 48 hours, please contact us.

Returns & Exchanges

What should I do if I have received a damaged item?

Please contact us if you believe you have received a damaged item. Do not use the item, and please keep all original packaging and photos to support your claim.

Returns

Please contact our customer service team. We are here to help.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay and Shop Pay. You can also spread the cost with Klarna or Clearpay. The options available for your order are shown at checkout.

Do you sell gift cards?

Yes. Our MUSCLEIQ gift cards are available in £50.00, £100.00, £150.00, £250.00 and £500.00. If you need an amount that isn't listed, please contact us.

Contact Us

Where are you based?

We're a UK business based in Surrey, with our office in Dorking and our warehouse in Kingsfold, where we pack and dispatch every order ourselves.

Can I visit your premises?

We appreciate your interest, but we are an online business and are not set up to host members of the public.

Do you have stores?

No. Our business is online only.

What is the most efficient way to resolve my question?

The best way to contact us is through our contact form or live chat. We aim to respond to all enquiries within 24 hours.

If your enquiry is about an existing order, please include the order number, name, delivery address and email address used to place the order.

Commercial Enquiries

Wholesale or dropshipping enquiries

We are happy to discuss business enquiries, gym supply, dropshipping or wholesale opportunities. Please get in contact with us.

Still need help? Contact our UK team.