Payment policy

Definitions

  • Seller: The owner of the website, responsible for processing orders.

  • Buyer: The individual or organization placing the order.

  • Goods or Services: The products or services ordered by the buyer.

Payment Terms

Full payment is required at the time the order is placed. If payment is not received or the payment method is declined, the order will not be processed, and no items will be shipped. The buyer forfeits ownership of any products in the event of non-payment. We accept major credit cards including Visa, MasterCard, and American Express, as well as PayPal.

Shipping Policy

Shipping costs will be calculated at the time of purchase and paid by the buyer. If an item is lost during shipping, the seller will refund the total cost of the item, including shipping. Shipping costs may vary for international orders or expedited shipments. The seller will take all reasonable precautions to ensure that the goods and services are protected from loss, damage, or destruction during delivery.

For more details, please refer to our Shipping Policy

Refund & Return Policy

Buyers may request a refund or return within 30 days of purchase. To initiate a return or request a refund, please contact us via email at support@muscleiq.co.uk or use the customer account page on our website. Not all items are eligible for return. The buyer is responsible for return shipping charges.

For further information, please refer to our Return Policy

Order Cancellation

Orders may be canceled only before payment has been processed. Once payment has been completed, the buyer is responsible for the order and payment.

Complaints & Issues

If you have any complaints or concerns about your order or the products, please reach out to our support team at support@muscleiq.co.uk. We will review each case individually, though we cannot guarantee a resolution. We will contact you with any updates.

Legal Disclaimer

The seller is not liable for any health or safety issues arising from the use of the products once they have been delivered to the buyer. The seller disclaims all responsibility for any harm caused by the use of purchased items.

Any disputes related to the use of this website will be governed by the laws of the seller's state.

Changes to Terms

These terms and conditions are subject to change at any time. By placing an order on this website, you agree to comply with the updated terms and conditions.

 

CUSTOMER SUPPORT

Email: support@muscleiq.co.uk

Contact Us: +44 7365 727908

Company Name: HTH Partnership LTD

Company Number: GB13133309

VAT Number: 460720806

Address: Dene Farm, Hole Hill, Dorking, Surrey, RH4 3LS, United Kingdom

Customer Support Hours: Monday-Friday 09:00-18:00 GMT