Welcome to Muscleiq! These Billing Terms and Conditions govern the payment and billing processes on the Muscleiq website ("Website") to ensure secure and transparent transactions. By completing a purchase on our Website, you agree to these terms. Please read them carefully before proceeding with any transaction.
SECTION 1 - SECURE PAYMENT OPTIONS
At Muscleiq, we offer a variety of secure payment methods to provide a seamless shopping experience:
- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, Diners Club, UnionPay, Elo, and Maestro, processed securely via Shopify Payments.
- PayPal: You can choose PayPal for added convenience. You will be redirected to the PayPal platform to complete your transaction securely.
- Klarna: Flexible payment options are available through Klarna, allowing you to buy now and pay later with easy, interest-free installments.
All payments are processed in GBP (£), as displayed at checkout.
SECTION 2 - PRICING AND PRODUCT INFORMATION
Prices on Muscleiq are inclusive of applicable taxes unless otherwise stated. While we strive for accuracy, prices, descriptions, and availability are subject to change without notice and may contain occasional errors.
SECTION 3 - ORDER CONFIRMATION AND CANCELLATION POLICY
- Order Confirmation: After placing an order, you will receive a confirmation email with your purchase details.
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Changes or Cancellations: If you wish to modify or cancel your order, contact us immediately at support@muscleiq.co.uk.
- Orders placed before 1:00 PM UK time are usually processed the same business day.
- Once an order is dispatched, it cannot be canceled, but you may request a return (refer to our Return Policy).
SECTION 4 - SHIPPING GUIDELINES
All orders are processed and shipped in accordance with our Shipping Policy. Shipping timelines and rates depend on your location and the selected shipping method. Muscleiq provides tracking information for all orders.
SECTION 5 - RETURN AND REFUND POLICY
Our customers’ satisfaction is our priority. If you are not satisfied with your purchase or have received a defective product, please review our comprehensive Return and Refund Policy for guidance. Refunds are processed to the original payment method once eligibility is confirmed.
SECTION 6 - PRIVACY AND SECURITY OF PAYMENT INFORMATION
Muscleiq values your privacy. All transactions are processed securely, and we do not store or access your payment details. Please review our Privacy Policy for details on how we safeguard your information.
SECTION 7 - COMPLIANCE WITH REGULATIONS
Muscleiq adheres to all applicable laws, regulations, and eCommerce best practices to ensure a safe and compliant shopping experience.
SECTION 8 - MODIFICATIONS TO BILLING TERMS
Muscleiq reserves the right to update these Billing Terms and Conditions at any time. Changes will take effect immediately upon posting on the Website. Please review these terms periodically to stay informed.
SECTION 9 - CONTACT INFORMATION
Email: support@muscleiq.co.uk
Contact Us: +44 7365 727908
Company Name: HTH Partnership LTD
Company Number: GB13133309
VAT Number: 460720806
Address: Dene Farm, Hole Hill, Dorking, Surrey, RH4 3LS, United Kingdom
Customer Support: Responding within 24 Business Hours