Shipping policy

At Muscleiq, we aim to provide fast and reliable shipping for all orders. Below is a detailed overview of our shipping policy:

Order Processing Time

All orders are processed within the same business day after receiving your order confirmation email (excluding weekends and bank holidays).

Order Cutoff Time

Orders placed before 1:00 PM (GMT) will be dispatched the same business day. Orders placed after 1:00 PM will be processed the next business day.

Shipping Carriers

Orders are shipped via ParcelForce, DHL, UPS, or FedEx, depending on the weight and size of the items ordered.

Delivery Time

• Standard Delivery: Free Shipping, Most orders are delivered within 1 business day for UK mainland addresses.

Import Duties and Taxes

Your order may be subject to import duties and taxes (including VAT) upon reaching its destination. These charges, if applicable, are the responsibility of the customer.

Order Status and Tracking

Once your order is dispatched, you will receive an email notification containing:

• Your tracking number
• The shipping carrier used

Please allow 24-48 hours for tracking information to become available.

If your order has not arrived within 5 business days of receiving your dispatch confirmation, contact us at support@muscleiq.co.uk with your order number, name, and address, and we will assist you promptly.

Returns

We accept returns within 30 days of delivery, provided the item is:

• Unused and in its original condition
• Returned with intact packaging

Approved returns will be refunded in full.

If your item arrives damaged or defective, please email us at support@muscleiq.co.uk with:

• Your order number
• Photos of the damaged product(s)

We address such cases individually and aim to resolve issues promptly.

CUSTOMER SUPPORT

Email: support@muscleiq.co.uk

Contact Us: +44 7365 727908

Company Name: HTH Partnership LTD

Company Number: GB13133309

VAT Number: 460720806

Address: Dene Farm, Hole Hill, Dorking, Surrey, RH4 3LS, United Kingdom

Customer Support: Responding within 24 Business Hours