Installation Terms

Last updated: 11 November 2026

We offer two installation services. Rack installation is a fixed-price service you add to a rack order on our website. Commercial installation is a fit-out we quote for gyms, studios, hotels and other businesses. The terms for each are set out below. Your equipment itself is covered by our normal terms, delivery and returns policies.

1. Rack installation (added to your order)

Price

Rack installation is £450.00 per rack, including VAT. The price is fixed and is not reduced by sale prices or discount codes.

What's included

The service covers the work described on the rack's product page. Anything not described there is not included unless we agree it with you in writing first.

Booking

After you order, your installer contacts you to talk through the job and agree a date. If we find we can't cover your area, we will tell you before the work is booked and refund the installation fee in full. Made-to-order racks are installed once they are ready.

Your right to cancel

Rack installation is a service, so you have the right to cancel it within 14 days of the day you place your order, without giving a reason.

• If you cancel before any work has started, we refund the installation fee in full.
• If you ask us to carry out the installation within those 14 days, we need you to tell us that you want this. If you then cancel before the installation is finished, we will charge you a fair amount for the work already done and refund the rest.
• Once the installation has been fully completed at your request, you can no longer cancel it.

To cancel, contact us by email or phone with your order number. Cancelling the installation does not cancel your rack order, and cancelling your rack order under our returns policy does not automatically cancel the installation unless you tell us.

Refunds

We refund you using the same payment method you used to pay, within 14 days of you telling us you are cancelling.

2. Commercial installation (quoted)

Your quote

Commercial fit-outs are priced individually. We send you a written quote setting out the equipment, the installation work, the timings and the price. The price is fixed once the site survey is done and you have accepted the quote. Any work not listed in the quote is extra and we will agree it with you before doing it.

Site and access

Before installation day we agree access, working hours (including any evening or weekend work), parking and any site rules with you. Please tell us about anything that could affect the work, such as stairs, lifts, floor loading or other trades on site. Risk assessments and method statements are available on request.

Changes and cancellation

Rescheduling, cancellation and payment terms for commercial work are set out in your quote. Business customers do not have the 14-day cancellation right that applies to consumers. If you are buying as a consumer, for example a private home gym fit-out, the cancellation rights in section 1 apply to the installation work.

Your statutory rights

These terms do not affect your legal rights, including your right to have the service carried out with reasonable care and skill.